Legal instructions which apply to every Internet-user visiting this site. This page describes the legal instructions which apply to every Internet-user visiting this site. In consulting this site you undertake to respect these instructions without reservation. We advise you to consult these instructions regularly, as they may be modified from time to time and without notice. These Terms and Conditions of sale are agreed on one side by Veldt Ltd and on the other side by any person, known as the buyer, who wishes to make a purchase through Veldt website. The purpose of the following Terms and Conditions is to define the contractual relationship between Veldt and the buyer, corporation or individual consumer, regarding any purchase completed through the website of Veldt. The purchase of a product or service from this website implies acknowledgement and agreement to abide by the Terms and Conditions of sale. The veldt.xyz website’s sales conditions will prevail over any other general or particular sales terms and conditions that haven’t been expressly agreed by Veldt. Veldt reserves the right to modify its terms and conditions of sale at any time. Applicable conditions will be those valid when the purchase order is placed through our website by a buyer. Every order you place on the website www.veldt.xyz is subject to these terms of sale. These are intended to define the rules of sale and express rights and obligations. We inform you that, since your order is online, your agreement to these general conditions of sale does not require a signature. We take care to regularly adapt the text of the terms of sale, therefore, be sure to read the latest version at the time of your order. For this purpose, you have the right and ability to download, store and reproduce the conditions.
Registration of your order
Unless proven otherwise, our computer records, kept in conditions of reasonable safety, will demonstrate the communication, orders and payments between you and Veldt. We will proceed with a filing of purchase orders and invoices on a reliable basis so that records can be legally produced as evidence, which you will have easy access to should you request it.
ALL PRODUCTS IN STOCK CAN BE DELIVERED WITHIN ONE WEEK TO EUROPEAN UNION COUNTRIES AND THE USA. REFERENCES TO STOCK ARE DISPLAYED AS INVENTORY STATUS “AVAILABLE” ON THE WEBSITE. MOST OF OUR HELMETS ARE MADE TO ORDER AND THEIR DELIVERY LEAD TIMES TO EUROPEAN UNION COUNTRIES AND THE USA ARE CLEARLY DISPLAYED ON THE WEBSITE. OUR PRODUCTS AND PRICES ARE VALID AS LONG AS THEY ARE VISIBLE ON THE WEBSITE, SUBJECT TO AVAILABILITY. IF THE PRODUCT YOU WANT IS NOT AVAILABLE AT THE TIME OF YOUR VISIT PLEASE CONTACT US AT firstname.lastname@example.org
SHIPMENT IS FREE FOR ALL HELMET ORDERS TO EUROPEAN COUNTRIES, USA AND CHINA. SHIPPING IS MADE TO THE ADDRESS AS STATED IN YOUR ORDER, PROVIDED THAT IS LOCATED IN ONE OF THE COUNTRIES WE DELIVER TO (LINK). UPS AND FED-EX HANDLE MOST DELIVERIES FOR VELDT. AT THE TIME OF SHIPMENT WE WILL SEND YOU A CONFIRMATION EMAIL THAT INCLUDES THE TRACKING NUMBER FOR THE PARCEL. WE DELIVER FROM MONDAY TO FRIDAY WE CAN NOT DELIVER TO PO BOXES. YOU MUST VERIFY THE COMPLETENESS AND COMPLIANCE INFORMATION YOU PROVIDE WHEN ORDERING, ESPECIALLY CONCERNING THE DELIVERY ADDRESS. WE WILL TRY TO DELIVER YOUR PARCEL AT LEAST TWICE AT THE DELIVERY ADDRESS. WE RESERVE THE RIGHT TO CANCEL YOUR PURCHASE IF NO ONE HAS SIGNED THE RECEIPT OF YOUR PARCEL. UPON DELIVERY, PLEASE INSPECT THE PACKAGING FOR DAMAGES AND IF THE PRODUCTS ARE DAMAGED DO NOT ACCEPT THE SHIPMENT, WE WILL REFUND YOUR ORDER AS SOON AS WE RECEIVE THE RETURN. YOU SHOULD ALSO INSPECT THE GOODS AFTER RECEIPT AND NOTIFY US WITHIN 30 DAYS AFTER RECEIPT IF YOU HAVE IDENTIFIED AN ISSUE, OTHERWISE YOU WILL BE DEEMED TO HAVE ACCEPTED THE PRODUCTS.
Shipping delay or loss of parcel
IN THE EVENT OF LATE DELIVERY, WITHIN EIGHT WORKING DAYS FOLLOWING THE INITIAL SHIPMENT DATE, PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT CONTACT@veldt.xyz. WE KINDLY INVITE YOU TO FIRST CHECK YOUR INFORMATION AND DELIVERY STATUS ON THE CARRIER’S WEBSITE (EG, WWW.UPS.COM). THE CARRIER WILL OPEN AN INVESTIGATION AT THE REQUEST OF Veldt IN ORDER TO LOCATE YOUR PACKAGE. THIS INVESTIGATION MAY TAKE UP TO 21 WORKING DAYS FROM INITIATION. IF DURING THIS PERIOD, THE PRODUCT IS FOUND, IT WILL BE RE-ROUTED AS SOON AS POSSIBLE TO YOUR HOME. AFTER THIS PERIOD, THE PACKAGE WILL BE CONSIDERED LOST. FOLLOWING THE END OF AN INVESTIGATION, WE WILL SEND YOU A NEW PRODUCT OR REIMBURSE YOU. NEITHER REFUND NOR SHIPMENT OF A NEW PRODUCT CAN BE ARRANGED BEFORE THE END OF THE INVESTIGATION. IN THE ABSENCE OF AN ANOMALY RELATED TO TRANSPORT, OR IF THE PRODUCTS NEED TO BE RETURNED, YOU MUST APPLY FOR A RETURN, SEE THE PROCEDURE IN ARTICLE 5 / PRODUCT RETURNS BELOW. IN ANY CASE, THESE PRECAUTIONS DO NOT PRECLUDE THE BENEFIT OF LEGAL GUARANTEES AND THE RIGHT OF WITHDRAWAL.
To ensure the security of transactions and prevent fraud in online selling, we carry out checks throughout the order process. Once the order is registered, we may perform further checks to detect possible fraud. THESE CHECKS MAY INCLUDE VALIDATING YOUR NAME, ADDRESS AND OTHER PERSONAL INFORMATION AS SUPPLIED BY YOU DURING THE ORDERING PROCESS. By submitting your order, you agree to these terms.
WE ACCEPT THE FOLLOWING MEANS OF PAYMENT: CREDIT CARDS (VISA, MASTERCARD AND AMERICAN EXPRESS) and Veldt GIFT CARDS. CREDIT CARD PAYMENTS ARE MADE THROUGH THE WOOCOMMERCE SYSTEM THAT USES TSL (LINK TO: http://en.wikipedia.org/wiki/Secure_Sockets_Layer). THIS IS A PROTOCOL THAT PROVIDES AN ENCRYPTED TUNNEL BETWEEN YOUR COMPUTER AND THE SITE YOU ARE VIEWING. CUSTOMERS RESIDING IN THE EUROPEAN UNION WILL ONLY BE CHARGED WHEN THEIR ORDERS ARE READY FOR SHIPMENT. AT THE REQUEST OF THE BUYER, WE WILL SEND A PAPER INVOICE SHOWING THE VAT. CUSTOMERS RESIDING OUTSIDE THE EUROPEAN UNION WILL BE CHARGED WITHIN ONE WEEK AFTER ORDERING.
CUSTOMERS OF WWW.VELDT.XYZ MAY RETURN PRODUCTS DELIVERED WITHIN 30 CALENDAR DAYS AFTER DELIVERY WITHOUT GIVING A REASON, AS LONG AS: – THE PRODUCTS ARE NOT USED IN ANY WAY – THE PRODUCTS ARE IN THEIR ORIGINAL PACKAGING – THE PRODUCT IS COMPLETE PLEASE NOTE THAT WE WILL ONLY REIMBURSE SHIPPING FEES FOR RETURNS MADE DUE TO A QUALITY PROBLEM.
1. Find your order number or invoice number. 2. With one of these document numbers, contact our customer service at email@example.com, we will provide you a return number. 3. Products must be in their original condition and packed. Clearly identify the item to be returned by highlighting the Return Number. 4. Dispatch your package making sure that the carrier has loss and/or damage warranty (like UPS for example). We do not accept C.O.D. deliveries. Returned items must be sent to this address: Veldt Ltd 11 Hope Street, Douglas, Isle of Man, IM1 1AQ, British Isles. 5. Refund for returns will be given in the same way as the original payment was made once the returned item arrives in our distribution center. Refunds will be made within 30 days from the return of the item. If you want a new product to replace a returned item you will have to make a new order online. For any other queries please send us an email at: firstname.lastname@example.org
Veldt guarantees the reliability of its product’s materials and manufacture for a period of five years from the date of purchase. If the product shows visible defects either in the materials or the manufacture during the guarantee period, please contact us by email at email@example.com. Veldt’s liability is limited to the cost of repair and/or the replacement of the item during the guarantee period. This guarantee does not apply in the case of defects other than those regarding materials or manufacture. The guarantee does not cover the following cases: 1. where the product is modified by the purchaser or a third party. 2. a product with an illegible serial number. 3. deterioration that is not a result of defects in the manufacturing process.
FOR SALES WITHIN THE EUROPEAN UNION, PRICES SHOWN ON OUR WEBSITE INCLUDE THE VAT APPLICABLE ON THE DAY ON WHICH THE ORDER IS PLACED; ANY CHANGE IN THE RATE MAY BE REFLECTED IN THE PRICES OF THE PRODUCTS OR SERVICES. THE PRICES SHOWN INCLUDE THE COST OF PROCESSING ORDERS, TRANSPORT, DUTY and TAXES AND DELIVERY TO COUNTRIES DELIVERED BY VELDT. Veldt RESERVES THE RIGHT TO ALTER ITS PRICES AT ANY TIME, ALTHOUGH IT IS HEREBY UNDERSTOOD THAT THE PRICE SHOWN ON THE WEBSITE ON THE DAY OF THE ORDER SHALL BE THE ONLY ONE APPLICABLE TO THE PURCHASER.
COUNTRIES WE DELIVER TO: ANDORRA, AUSTRIA, BELGIUM, CHILE, CHINA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, HONG KONG, IRELAND, ICELAND, ITALY, JAPAN, LATVIA, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MALTA, REPUBLIC OF MONTE CARLO, NETHERLANDS, NORWAY, POLAND, PORTUGAL, ROMANIA, SAN MARINO, SERBIA AND MONTENEGRO, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND, TURKEY, UNITED KINGDOM AND USA. IF YOUR COUNTRY IS NOT ON THIS LIST, PLEASE CONTACT US AT firstname.lastname@example.org
We reserve the right to refuse any order or to cancel any purchase, irrespective of the grounds. We also reserve the right to cancel any purchase (even on an order that we have already accepted) in the following situations (amongst others), without being held liable for any damage or costs: – the product is not available / in stock (any payment will be refunded); – the bank details are incorrect or unverifiable; – the order has been detected by our security systems as an unusual order or an order which could be an act of fraud; – we have reason to believe that the purchaser may be under the age of 16; – the price(s) of the product(s) was/were incorrect; – we have not been able to deliver the package to the address given.
The access and use of this website and thus the purchase and order of any product on the website veldt.xyz are subject to our general terms and conditions of sale, which can be downloaded for reference. Editor of the website: Veldt Ltd, 11 Hope Street, Douglas, Isle of Man, IM1 1AQ, British Isles. email@example.com The goods and the services proposed are those present in the Veldt website at a given moment. Photography and images of the products are as close as possible to reality; nevertheless, slight differences may exist with the final product, especially with colours displayed on screens. Veldt shall not be liable for any error or inaccuracy in the photographs or graphical representations of its products displayed in the veldt.xyz website.
Any purchaser who wishes to buy a product or a service must: – fill in the identification form where he/she must give all the contact details requested or give his/her customer number (if he/she has one); – fill in the online purchase order, giving all of the references for the products or services which he/she has chosen; – validate his/her order after checking it; – make a payment according to the stated conditions; – confirm his/her order and the payment for it. Confirmation of the order implies acceptance of these conditions of sale, an acknowledgement of having read them and a waiver of the customer’s own conditions of purchase or any other conditions. All of the data provided and the confirmation recorded shall be equivalent to proof of the transaction. The confirmation shall be equivalent to signature and acceptance of the operations carried out. Veldt will send confirmation of the order by email once it has been recorded. Filing- Proof Veldt will file the purchase orders and invoices for the purposes of reliability and long-lasting support.
This site is owned and operated by Veldt Ltd. The presentation and all materials, including trademarks, logos and domain names, posted on the website www.veldt.xyz hereinafter referred to as the “website”), are protected by applicable laws as regards Intellectual Property, and are owned by Veldt or its subsidiaries, or have been subjected to authorisation of use granted to it. No material from the website may be copied, reproduced, modified, republished, uploaded, distorted, transmitted or distributed in any way, on any support, in total or in part, without Veldt’s prior written consent, except for press use only, on condition that intellectual property rights and all other property rights are respected. The only authorized copies are for personal, non-commercial, home use. All authorized use of visuals, whether constituting the site or included within it, must not be distorted, modified or altered in any way whatsoever. Veldt or its subsidiaries reserve the right to take legal action against any counterfeit of its intellectual property rights.
Veldt makes every effort to ensure to the best of its abilities the accuracy and updating of the information broadcast on the website, the content of which the company reserves the right to change at any time and without prior notice. Nonetheless, Veldt cannot fully guarantee the accuracy, precision, updating or exhaustiveness of the information made available on the website. As a result, and with the exception of direct damage resulting from wilful misconduct or gross negligence by Veldt, the latter cannot be held liable for: – any imprecision, inaccuracy or omission relative to the information provided on the website; – any damage resulting from fraudulent intrusion by a third party leading to the modification of the information or the materials provided on the website; – in a more general way, any damage, direct or indirect, regardless of its cause, origin, nature or consequences, even whilst Veldt has been aware of the possibility of such damage, whether it be the result of (i) access or inability to access the website, (ii) the use of the website, including any damage or virus which may infect your computer system or any other product, and/or (iii) credit given to any information provided directly or indirectly by the website. The materials in the website and all other sites are provided “as is”, without any kind of warranty, whether express or implied. Veldt does not offer any express or implied warranty relative without limitation to their merchantability and fitness for a particular purpose.
PROPER USE: This helmet is a protection device and should be treated as such. Under no circumstances should the helmet be dropped or carelessly used in anyway which could cause damage. This damage may not be visible or even if visible, it may in some instances reduce the helmets performance. Therefore if subjected to a severe impact, the helmet should be destroyed and replaced. SAFETY PRECAUTIONS: No helmet can protect the user against all possible types of impacts. For maximum protection, the helmet must fit firmly on the head and all retention straps must be securely fastened. No attachments should be added or alterations made to the helmet except those recommended by the manufacturer. Do not remove parts from the helmet without replacing them with genuine replacements. PACKAGING: A padded helmet carry-bag is recommended. For freighting we recommend that the helmet is packaged in its original Veldt box. MAINTENANCE: The helmet may be damaged and rendered ineffective by such materials as petroleum and petroleum products, cleaning agents, paints and adhesives, without the damage being visible to the user. For the list of suitable cleaning agents that can be applied to the helmet, please contact the manufacturer. TERMS, CONDITIONS AND WARRANTIES (INCLUDING ANY WARRANTY AS TO MERCHANTABLE QUALITY OR FITNESS FOR A PARTICULAR PURPOSE) IMPLIED BY COMMON LAW OR STATUTE (IMPLIED WARRANTIES), AS TO THE QUALITY OR SPECIFICATIONS OF THE HELMET, ARE EXCLUDED UNLESS THE EXCLUSION OF ANY SUCH IMPLIED WARRANTIES WOULD CONTRAVENE APPLICABLE LAWS OR CAUSE ANY PART OF THIS WARRANTY TO BE VOID. THE WARRANTIES, OBLIGATIONS AND LIABILITIES OF MANUFACTURER HEREUNDER ARE EXCLUSIVE. THE MANUFACTURER WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGE ARISING FROM THE USE OF THE HELMET. WARNING: (1) THE HELMET CANNOT PROTECT AGAINST ALL POSSIBLE IMPACTS, AND SERIOUS INJURY OR DEATH COULD OCCUR WHILE WEARING THE HELMET. (2) AN IMPROPERLY FITTED OR FASTENED HELMET MAY “ROLL OFF” THE HEAD IN A COLLISION OR AT ANYTIME. FOR MAXIMUM PROTECTION THE HELMET MUST BE FITTED AND ATTACHED PROPERLY TO THE WEARER’S HEAD IN ACCORDANCE WITH THE MANUFACTURER’S FITTING INSTRUCTIONS. (3) AFTER RECEIVING AN IMPACT, THE HELMET MAY BE DAMAGED TO THE POINT THAT IT IS NO LONGER ADEQUATE TO PROTECT THE HEAD AGAINST FURTHER IMPACTS. THIS DAMAGE MAY NOT BE VISIBLE TO THE USER. A HELMET THAT HAS SUSTAINED AN IMPACT SHOULD BE DESTROYED AND REPLACED. Dispute Resolution: Any dispute relating to this warranty, the materials or manufacturing of the helmet shall be resolved by binding arbitration before a single arbitrator in Delaware, pursuant to the Commercial Arbitration Rules then obtaining of the American Arbitration Association. The arbitrator shall apply the substantive law of Delaware except that the interpretation and enforcement of this arbitration provision shall be governed by the Federal Arbitration Act. The arbitrator shall not award either party punitive damages, and the parties shall be deemed to have waived any right to such damages. The proceedings shall be confidential and the arbitrator shall issue appropriate protective orders to safeguard both parties’ confidential information. The prevailing party in any proceeding brought hereunder shall be entitled to recover its costs and reasonable attorney’s fees, except that the fees of the arbitrator shall be split equally between the parties. Any conduct which recognizes the existence of this Manual User – Warranty, including but not limited to the purchase of the helmet by user shall constitute acceptance of this User Manual – Warranty and all of its terms and conditions. Online selling engages the vendor to a means responsibility. Veldt shall not be liable for damages that result from the use of, or the inability to use, the website. Veldt does not warrant that the functions contained in the website will be uninterrupted or error-free, suffer intrusion, virus attack and other involuntary difficulties.